OMD – Optimal Management of Demand

Increasing demands and time pressures accelerated by the pandemics make organizations ask for new automations to proactively manage their environments. The OMD framework produced in this project helps businesses to assign the correct agent to a specific service demand effectively, and remotely. This will shorten the time and reduce the cost of operations avoiding repetitions. The OMD framework will rapidly contribute to many sectors effectively using AI models to improve service as a CSM approach. Improving the overall efficiency of operations on the supply side, the project also increases customer happiness.

Project leader:
AltDemet Seyhan
Experteam, Türkiye

Partners:

  • BEIA GmbH
  • FrontEndART Software Ltd.
  • University of Szeged
  • FTP – Com. Equip. Inf. Lda
  • Instituto Superior de Engenharia do Porto (ISEP)
  • Caretronic d.o.o.
  • Strategy Big Data
  • ARD GROUP
  • DOGUŞ BILGI ISLEM VE TEKNOLOJI HİZMETLERİ
  • Experteam
  • Hiperlink Eğitim İletişim Yayıncılık Gıda San. Paz. ve TIC. LTD. STI.

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